Refund and Returns Policy

Introduction

MBATraders.pk is a trusted online store for computers, laptops, accessories, and other tech-related products. We prioritize customer satisfaction by offering a hassle-free refund and return policy. This guide provides a comprehensive overview of our refund and return procedures to ensure a smooth shopping experience.

Eligibility for Returns

Customers can return products under the following conditions:

  • The item is defective or damaged upon arrival.

  • The received product differs from what was ordered.

  • The item does not function as advertised.

  • The return request is made within 7 days of delivery.

To be eligible for a return, the product must:

  • Be in its original packaging.

  • Have all accessories, manuals, and warranty cards included.

  • Be unused and in brand-new condition.

Non-Returnable Items

Certain products are not eligible for returns, including:

  • Software and digital downloads.

  • Opened or used earphones, headphones, and other personal-use accessories.

  • Items with physical damage caused by the customer.

  • Products that are beyond the 7-day return window.

Refund Policy

Refunds are processed once the returned product is inspected and approved. Refund options include:

  1. Store Credit: Customers can opt for store credit for future purchases.

  2. Bank Transfer: Refunds can be issued to the customer’s bank account within 5-7 business days.

  3. Replacement: If the product is defective, a replacement unit will be provided instead of a refund.

Note: Shipping costs are non-refundable unless the return is due to an error from MBATraders.pk.

Return Process

To initiate a return, follow these steps:

  1. Contact Customer Support: Email or call our support team with your order details and the reason for return.

  2. Receive Return Approval: Our team will review the request and provide a return authorization.

  3. Ship the Product: Pack the item securely and send it to the return address provided.

  4. Inspection and Approval: Once received, our team will inspect the product and process the refund or replacement accordingly.

Exchange Policy

If a customer wishes to exchange a product for a different model, they must:

  • Ensure the item is in original condition.

  • Pay any price differences if applicable.

  • Cover additional shipping costs.

Customer Support

For any refund or return inquiries, customers can reach out to:

Conclusion

MBATraders.pk aims to provide a seamless shopping experience with a transparent and customer-friendly refund and return policy. By following the guidelines mentioned, customers can ensure smooth processing of their refund and return requests.

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